BRIEFING FOR CIVIL SOCIETY ORGANISATIONS: SABI Learning Review

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The learning review of the SABI Programme found that overall, citizen demand for improved services can result in better education, health care, and social protection when citizens are accompanied by an integrated programme of support.

The SABI programme moved citizens through a process of survey, situation analysis, prioritization of needs, understanding of how to get the changes they seek, and accompaniment through ward, district, and even national levels.

The hundreds of concrete results that citizens achieved – from increased teacher presence in schools, approval of new schools for Ministry of Education support, more reliable replenishment of medications at health centres, to new opportunities to speak directly with government ministry staff – occurred thanks to this well thought out and well managed process.

This success was based on the trust built among citizens and local authorities and service providers, which has been in short supply in recent years, most notably during the Ebola crisis. The strongest result of the programme was building the capability, opportunity, and motivation of targeted citizens to hold their District Councils and Service Providers to account.

There was broad consensus among participants and outside observers that District Councils, Ward Development Committees, and front-line service providers are responding more effectively to citizens.